PURPOSE OF THE JOB
The position manages a group of highly experienced DSU, Case Processing and Medical Review team in the PV project. The profile is the primary interface with the client team.
MAIN ACCOUNTABILITIES
Accountable for performance, consistency, and quality of the deliverables.
Ensure team members are trained and mentored appropriately.
Ensure the completeness and validity of cases submitted to the client.
Ensure product delivery to client timeline and quality expectations.
Resolve data issues with the Client Team.
Balance workload within a team of DSU, CP & MR programmers and ensure timelines are met.
Implement measures to ensure corrective actions are taken.
Resolve any issues identified by the team.
Accountable for providing updates to the team any changes in the way in which work is performed. Ensure efficiency of operations.
Update the employee ware house
Provide feedback to QC roles for quality and efficiency improvement and ensure necessary corrective measures are taken.
Production ready assessment support new employees in their Production work.
Organize mentoring for new employees as and when required.
Recruit and hire the right skills
Identify opportunities for continual improvement.
Implement best practices for quality deliverable to client.
People management and mentoring team members to ramp up and deliver as per client requirements.
Ensuring customer satisfaction on project deliverables.
Ability to manage a team size of over 80
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