Operations Manager for Pharmacovigiliance-Wipro BPS (A division of Wipro Limited)

 

ROLES & RESPONSIBILTY :

•  Manage and grow Pharmacovigiliance operations
• People management & people development leading to retention
• Ownership of customer reviews
• Drive CSAT & NPS improvement
• Meet revenue and profitability goals
• Conduct regular reviews.

 EDUCATION & EXPERIENCE:

• B.Pharma / M.Pharma with valid Pharmacy registration
• Min 2-3 years of experience in independently managing US Pharma delivery with a min total experience of 7 years
• Must have been in a customer facing role for >4 years
• Must have lead business reviews in previous role
• Flexibility to work in evening / rotational shifts
• While the base location would be Delhi/NCR, but the candidate should be willing to relocate to another India or International locations if required
• Good analytics ability, ability to multi-task
• Willingness to work and ability to perform in a highly dynamic and fast paced environment
• Must have in-depth understanding of Pharmacovigilance contracts
• Manpower / Project planning exposure
• Must have been responsible for a span of minimum 50-70 FTEs 
• Experience of participation in new bids / RFPs is highly desirable
• Flexible with customer shifts and ability to adapt to internal/customer requirements

CANDIDATE SHOULD BE COMFORTABLE  WORKING IN ROTATIONAL (24*7) SHIFTS.

JOB LOCATION:

New Delhi ( Sarita Vihar)

If Interested Please share your resume at Kanika.sharma8@wipro.com