- Role Purpose:
Grow and manage the pharmacovigilance (PV) services delivery practice at IMS Healths Global Delivery Center (across Bangalore, Gurgaon, and Colombo offices)
Principal Accountabilities:
Enable pharmacovigilance/adverse events tracking (PV/AE) business deals by supporting the onshore teams in the sales cycle, through building/enhancing suitable collateral for the practice, including pitch decks, proposals, project plans, audit plans, SOPs, etc.
Manage the PV team across different locations
Liaise with technology team to drive the PV/AE engagements successfully, and leverage automation to enhance productivity as well as quality
Ensure all projects are managed with pristine quality, and within the timelines agreed upon
Drive operational excellence in the PV practice, and streamline PV processes
Drive the culture of metrics and reporting these on a periodic basis, to enhance the quality and operational rigor of the practice
Ensure rigor in documentation and establish best practices
Track resourcing and profitability on engagements
Prepare the team for pharma company PV audits and to successfully undergo these audits
Establish processes for training as well as certifications required for the PV practice
Hire smart candidates (fitness for purpose) and groom them
Drive productivity, smart processes, and policies
Drive thought leadership and innovation
Educational requirements Life Sciences degree, preferably B.Pharm + M.Pharm (or B.Pharm + MBA), or MBBS from a reputed institute, with respectable scores throughout the academic career
10+ years of experience in pharmacovigilance (post-marketing surveillance experience is highly necessary as opposed to AE tracking in clinical trials)
Experience in both agency/vendor/partner (must-have) and pharma (good-to-have) preferred
Experience of driving the preparation for audits, and successfully undergoing stringent audits by pharma companies as a PV agency/partner to a pharma company
Training certifications in pharmacovigilance/adverse events tracking
Excellent communication skills
Experience in onshore/offshore model preferred
Knowledge of and exposure to unstructured data/social media data would be a plus
High comfort level and affinity to using technology tools in the field of adverse events tracking
Drive for excellence in work, passion for quality, ability to operate at scale without compromising quality, team building and leadership abilities
Social adaptability, willingness to adapt to international cultures, work environments and business processes
Additional Requirements:
Excellent presentation skills
Drive for perfection, strong attention to detail, and impeccability in delivering publishable output
Ability to communicate effectively in a complex global business set up since the job will involve routine interaction with international stakeholders
The candidate should be willing to go through assessment tests and series of interviews, which are, as a practice, administered for recruitment across all levels (including senior-most) in the Nexxus Social Media team, of which the PV team is an integral part.
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